Last updated: August 2026
This Shipping Policy applies to all product orders placed through the Samplr store. Sample dispatches under campaigns follow a separate logistics workflow coordinated directly between brands and Samplr (see Section 10).
Samplr coordinates shipping and logistics through third-party courier partners. The Platform does not physically handle or inspect products before dispatch.
All orders are processed within 2–3 business days of payment confirmation, during business hours (Monday to Saturday, 10:00 AM – 6:00 PM IST). Orders placed after business hours, on Sundays, or on Indian public holidays are processed on the next business day.
Processing time is the period required to pack and hand over the product to our courier partner — it does not include delivery time. Processing may take longer during festive seasons and high-demand periods (see Section 11).
Estimated delivery timelines after dispatch are:
These are estimates only and are not guaranteed. Actual delivery may vary depending on courier availability, destination pin code, weather conditions, and local factors beyond our control.
Shipping charges are shown at checkout before payment. Shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect product. Samplr reserves the right to modify shipping charges at any time; charges applicable to your order are those displayed at checkout.
We ship across India using trusted logistics partners including Shiprocket, Delhivery, BlueDart, DTDC, and Xpressbees. The courier assigned to your order depends on your delivery pin code and product weight. Certain remote or restricted areas may not be serviceable — you can verify serviceability by entering your pin code at checkout.
Once your order is dispatched, you will receive a Dispatch Confirmation via email and/or SMS containing your tracking number (AWB number), the name of the courier partner, and a tracking link. You can also track your shipment from the Order History section in your Samplr account.
Please allow up to 24–48 hours after dispatch for tracking information to be activated by the courier partner. Samplr is not responsible for delays in tracking updates attributable to the courier's systems.
Our courier partners will attempt delivery to the address specified in your order. Please ensure you (or an authorised person) is available to receive the delivery.
Our courier partners will make up to 3 delivery attempts. If delivery fails on all attempts — because the recipient is unavailable, the address is inaccessible, delivery is refused, or COD payment is not made — the package will be returned to us (Return to Origin / RTO).
If your order is returned to us (RTO), a refund will be processed minus applicable forward and return shipping charges. For COD orders where no payment was collected, no refund arises. Re-delivery, if available, may incur additional shipping charges.
We are not responsible for non-delivery, delayed delivery, or delivery to an unintended person resulting from incorrect or incomplete address information provided by you.
You are solely responsible for providing an accurate and complete delivery address at the time of placing your order, including:
If you realise you have provided an incorrect address after placing your order, contact us immediately at hello@samplr.in. We will use reasonable efforts to update the address before dispatch, but cannot guarantee changes once the order has entered fulfilment. If a delivery fails due to an incorrect address and the order is returned (RTO), return shipping costs may be deducted from any applicable refund, and a new order will need to be placed.
We do not ship to PO Boxes or military addresses.
Risk of loss or damage to a product passes to you upon successful delivery to your specified address (or acceptance by you or your authorised representative). Before delivery, the courier partner bears the risk of loss or damage in transit.
If a product is lost in transit (tracking shows no delivery and the courier confirms loss), contact us at hello@samplr.in with your order number. We will coordinate with the courier to arrange a replacement or full refund in accordance with our Returns Policy.
During major sale events and festive seasons (Diwali, Navratri, Christmas, New Year, Republic Day, Independence Day sales), order volumes increase significantly and delivery timeframes may be extended beyond standard estimates. Samplr and its logistics partners will make reasonable efforts to deliver within estimated timeframes, but delays during such periods are common. If a significant delay is anticipated, we will notify you and offer the option to cancel for a full refund.
We are not liable for shipping delays caused by natural disasters, public holidays, strikes or civil unrest, regulatory delays, or events outside our reasonable control. We will communicate proactively if we are aware of a delay affecting your order.
Product samples under Samplr campaigns are dispatched directly by brands via their chosen logistics partner. Delivery timelines for samples are communicated on your sample detail page and are governed by the campaign timeline set by the brand. Samplr coordinates the logistics workflow but is not responsible for delays caused by the brand or their courier partner.
For shipping-related queries, please contact us at hello@samplr.in or via our Contact page. Include your order number for faster resolution.